Creating chatbots for businesses
Introduction
In the digital age, customer service expectations are higher than ever. Companies are continually looking to optimise their interaction with customers while minimising operational costs. This is where chatbots, powered by artificial intelligence, come in, revolutionising customer relationship management through their ability to offer a fast, personalised service that is available 24 hours a day.
What is a Chatbot?
A chatbot is a computer programme that simulates human conversations through messaging interfaces. Using advanced AI technologies such as natural language processing (NLP) and machine learning, chatbots can understand, learn and react to user requests in real time.
Constant availability
Unlike traditional customer services, chatbots are available 24/7, offering instant assistance at all times. This ensures that customer needs are always taken care of, increasing customer satisfaction and loyalty.
Cost reduction:
Chatbots make it possible to manage a large volume of customer requests without requiring a proportional increase in staff. This automation of responses and interactions significantly reduces customer service costs.
Personalised Interactions
Thanks to the analysis of data collected during previous interactions, chatbots can offer highly personalised experiences, recommending products or services tailored to customers' preferences and purchasing history.
COLLECT
Collect is an artificial intelligence platform that simplifies the creation and integration of chatbots for businesses, thanks to predefined templates enhanced by a powerful editor. Easy to use, this tool is ideal for businesses looking to automate their customer service while retaining advanced customisation. Collect's visualisation and reporting features enable in-depth analysis of user interactions, providing valuable insights for continuously improving the customer experience. By exploiting this data, companies can not only fine-tune the responses and services offered by the chatbot, but also effectively increase the conversion of prospects into loyal customers. This makes Collect the perfect tool for businesses looking to transform their approach to customer service by leveraging AI to better understand and serve their customers.
Features
Chatbot development tool
Use of adaptable templates
Reporting
Cat data collection
Interfacable with many platforms such as wordpress
Tools for creating meetings with leads
Pricing
Free package: 50 responses/month
Package at €24/month: 500 responses/month
49 Eur/month package: 2,500 responses/month
99 Eur/year package: 5,000 responses/month
Limitations
Be careful not to place total trust in the tool; a human eye is always necessary.
Chatbot
Chatbot is a robust platform that enables businesses to quickly develop custom chatbots using predefined templates. Easy to integrate and configure, this tool is designed to improve customer engagement without requiring in-depth technical skills. Chatbot's advanced reporting capabilities enable detailed analysis of customer interactions, making it easy to gather essential data. This information enables businesses to continually refine their chatbot to optimise the user experience, increase customer satisfaction and more effectively convert prospects into loyal customers. Chatbot thus transforms customer service into a more dynamic and interactive process, while offering a valuable tool for marketing and sales strategies.
Features
Chatbot development tool
Use of adaptable templates
Reporting
Cat data collection
Pricing
Package at €52/month: 1 active chatbot, 1,000 cats/month
Package at 142 Eur/month: 5 active chatbots, 5000 chats/month
Package at €424/month: unlimited active chatbots, 25,000 chats/month
Limitations
Be careful not to place total trust in the tool; a human eye is always necessary.